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Go to the shopFrequently asked questions
We are pleased to introduce our Frequently Asked Questions (FAQ) page, designed to provide you with quick and helpful answers to common inquiries. We understand that you may have questions about our products, services, or policies, and we want to make it as convenient as possible for you to find the information you need. We have compiled a comprehensive list of frequently asked questions, along with detailed and informative responses. This resource has been created with your needs in mind, providing clarity and guidance to ensure a smooth and enjoyable experience. Should you have any additional questions or need further assistance beyond what is covered in our FAQ section, our dedicated customer support team is always ready to assist you. You can reach us by email at beauty@dukano.com . We strive to provide prompt and reliable support to address any concerns or issues you may encounter. We value your satisfaction and want to make your experience with us as seamless as possible. We hope that our FAQ page proves to be a valuable tool in finding the information you are looking for. Thank you for choosing us, and we look forward to serving you.
What is the estimated delivery time?
Delivery times may vary depending on the shipping method and your location. Once your order is processed and shipped, you will receive a confirmation email with tracking information. This will allow you to track your package and get an estimated delivery date.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. You can choose your preferred payment method during the checkout process.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from sales@dukano.com email address. To ensure emails reach you, add the domain dukano.com to your safe senders list.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if international shipping is available for your location.
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Can I track my order's shipment progress?
Yes, we provide tracking information for all orders. You will receive a tracking number once your order ships, allowing you to monitor its progress
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
How can I contact your customer service team?
You can contact our customer service team by visiting our "Contact Us" page on our website. You can fill out the contact form or find our customer service email and phone number for direct assistance. We are here to help and will respond to your inquiries as soon as possible.
Are my personal and payment details secure?
Yes, we take the security and privacy of your personal and payment information seriously. We use industry-standard encryption technology to protect your data during transmission. Your information will be treated confidentially and will not be shared with third parties without your consent.
